Problems Of Effective Service Delivery In Government Owned Establishment (case Study Of Anambra Broadcasting Service Abs Awka)

ABSTRACT

THIS WORK HAS THE PRIMARY OBJECTIVE OF STUDYING THE VARIOUS PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT A CASE STUDY OF ANAMBRA BROADCASTING SERVICE (ABS). THE SAMPLE SELECTED FOR THE STUDY WAS ONE HUNDED AND THIRTY-FIVE (135) OUT OF THE TOTAL POPULATION OF FOUR HUNDRED (400) WHICH COMPRISES BOTH THE JUNIOR AND SENIOR STAFF OF THE ESTABLISHMENT. DATA FOR THIS STUDY WERE GATHERED BY MEANS OF QUESTIONNAIRES WHICH WERE DISTRIBUTED TO THE RESPONDENT AND COLLECTED BY THE RESEARCHER HIMSELF. ONE HUNDRED AND THIRTY-FIVE (135) QUESTIONNAIRES WERE DISTRIBUTED TO THE STAFF OF ABS BUT ONLY ONE HUNDRED AND TWENTY FIVE WERE RETRIEVED AT THE END.  THE RESEARCHER FOUND THE USE OF PERCENTAGE AS THE MOST APPROPRIATE METHOD OF ANALYZING THE DATA COLLECTED. FINDINGS REVEALED THAT INADEQUATE FUND, ABSOLUTE EQUIPMENT AND MANAGERIAL INEFFICIENCY ARE SOME OF THE PROBLEMS FACING ABS AWKA.  BASED ON THE FINDINGS, THE RESEARCHER THEREFORE MADE THE FOLLOWING RECOMMENDATIONS: PROVISION OF ADEQUATE FUND, SOUND EQUIPMENT ADEQUATE WORKING MATERIALS TO THE ESTABLISHMENT TO HELP SOLVE THE PROBLEMS OFTEN ENCOUNTERED IN THE ESTABLISHMENT. THE RESEARCHER THEN CONCLUDES THAT PROVISION OF ADEQUATE FUND AND SOUND EQUIPMENT WILL HELP THE ESTABLISHMENT TO ACHIEVE THEIR OBJECTIVES.

CHAPTER ONE

1.0   INTRODUCTION

This work is based on problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting service (ABS) Awka.

Effective service delivery is a pre-requisite for the growth and survival of any government owned establishment. It is pertinent to know that ineffective service delivery in any government owned establishment hamper the achievement of its target objectives and growth.

        Management in many establishment especially government owned is faced with numerous problems which in turn affects the effective service delivery of such an establishment. It is therefore in the light of the forgoing that aroused my interest to embark on this research study with a view to finding out the causes, effects and suggest solutions to the problems of effective service delivery in government owned establishment with particular reference to Anambra Broadcasting Service ABS Awka.

1.1      BACKGROUND OF THE STUDY

Broadcasting cooperation has come a long way. This organisat6ion has been in existence even before the independence.  During the time of colonial masters, Dr. Nnamdi Azikiwe returned to Nigeria from Gold- Cost, now Ghana and he then founded the West African Pilot, which he edited.  This mass media helps to criticize the evils of colonialism and highlighted the necessity of granting independence to Nigeria. A day to independence, the Eastern Nigeria Broadcasting cooperation TV (ENBC/TV) was established. Broadcasting co-operation in general performs the same type of work in their respective organizations.  The ways by which these cooperation’s especially government owned ones can be made to perform their broadcasting function better than they are at present is the issue at stake.

        However, visit to any of the Nigeria organization will convince one of the clear lack of managerial know-how in such establishment.  Indiscipline, authoritative leadership reign supreme so much that the situation gets worst as one get to the level of the organizational policy is tends to act as a deterrent rather than facilitators of decision-making. It is on this note therefore that this research work became possible solutions to the problems associated with the effective service delivery in government owned establishment in which Anambra Broadcasting Service (ABS) Awka was selected as a case study.

1.2   STATEMENT OF THE PROBLEM.

     The problem of effective service delivery in government owned establishment has constituted a stumbling block towards the growth and efficiency in most of these organizations. Management is a field that encompasses a lot of managerial activities aimed at efficient utilization of man, material and money with a view to achieving the desired goal. 

The Anambra Broadcasting Service has been facing a lot of problems, which includes: -

(i)          Paucity of fund.

(ii)        Shortage of qualified man-power

(iii)      Insufficient or inadequate equipment.

(iv)       Misuse or mismanagement of organization facilities in as much as there are no perfect organizations, it is still possible to improve on these effective service delivery so that the organization will be able to achieve its objectives.

1.3   PURPOSE OF THE STUDY

        The purpose of this study is to find out the causes and effects of ineffective service delivery in government owned establishment with particular reference to Anambra Broadcasting service (ABS) Awka.  It is not only to know the problems and its effects on the service delivered by government owned establishment but was equally aimed at proffering solutions to such problems and as well make recommendation for further studies.