The Causes, Effects And Remedies Of Organisation Conflicts In Nigeria Teaching Hospital [a Case Study Of University Of Nigeria Teaching Hospital (unth) Enugu]

THE CAUSES, EFFECTS AND REMEDIES OF ORGANISATION CONFLICTS IN NIGERIA TEACHING HOSPITAL

[A CASE STUDY OF UNIVERSITY OF NIGERIA TEACHING HOSPITAL (UNTH) ENUGU]

ABSTRACT

 

The impact of conflicts on Nigerian Organizations has come under focus in recent times.  The teaching hospitals are not exceptions.  Within the last few years, the predominance of conflict situations have manifested themselves in different forms-arbitration panels, industrial actions and associated management problems.

The aim of this study is to investigate the causes, effects and remedies of organization conflicts in Nigeria teaching hospital with a view to finding feasible solutions to these recurrent problems.  The case study is the University of Nigeria Teaching Hospital (UNTH) Enugu.  Both primary and secondary were used in the study primary data were collected through questionnaires and interview on a number of issues such as the causes, types and effects of conflict.  Chi-square is the quantitative technique used for the data analysis, which was needed to test the formulated hypothesis.  Consequently, the following finding were made from the research:

(1)             Scarce resources, difference in individual goals and organizational goals, individual values, perception, culture and life-styles are the major causes of conflict in University of Nigeria Teaching Hospital(UNTH) Enugu.

(2)             The most common type of conflict experienced in the UNTH are interpersonal and inter-group conflict.

(3)             The attainment of post-conflict order or disorder depends on how the conflict itself is handled.

(4)             Effective conflict management could lead to improved organization performance.

Based on the above findings, the following recommendations are made:-

(i)                Anybody involved in the management of conflicts should understand the various sources of conflict so as to know how best to handle it.

(ii)             Since conflict can sometimes lead to efficiency, management should know when and when not to promote it.

In conclusion, there is need for management to pay adequate attentions to conflict and it’s handling in their organizations for better efficiency.

 

 

TABLE OF CONTENTS

 

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

List of tables

List of figures

 

CHAPTER ONE:                 

INTRODUCTION

1.1            Background of the study

1.2            Statement of the problem

1.3            Purpose of study

1.4            Scope of the study

1.5            Research question

1.6            Research hypothesis

1.7            Significance of study

1.8            Definition of terms

1.9            Reference

 

CHAPTER TWO:       

REVIEW OF RELATED LITERATURE

2.1            Types of conflict

2.2            Effect of conflict

2.3            Management of conflict

2.4            Conflict reduction method

2.5            Conflict handling modes

2.6            Conflicts and their management in UNTH

2.7            Summary of literature review

 

CHAPTER THREE:   

RESEARCH DESIGN AND METHODOLOGY

3.1            Research design

3.2            Area of study

3.3            Population of the study

3.4            Sample and sampling

3.5            Instrument for data collection

3.6            Validation of the instrument

3.7            Reliability of the instrument

3.8            Method of data collection

3.9            Method of data analysis

 

CHAPTER FOUR:     

PRESENTATION AND DATA ANALYSIS

4.1            Presentation and data analysis

4.2            Testing of hypothesis

 

CHAPTER FIVE:       

FINDINGS. CONCLUSION AND RECOMMENDATIONS

5.1            Discussion of result/findings

5.2            Conclusion

5.3            Implication(s) of the Research findings

5.4            Recommendation

5.5            Suggestions for further research

REFERENCE

BIBILOGRAPHY

APPENDIX

 

CHAPTER ONE

 

INTRODUCTION

1.1            BACKGROUND OF THE STUDY

The roles of efficient health management in human health and development cannot be over emphasized.  Number of, R.E. (1982) has stressed the need to evolve good management practices care in health care delivery in Nigeria.  The organizational conflicts existing in almost in Nigeria hospitals and health centers has erupted huge ineffectiveness.  If the hospitals perform sub-optimally, our health, education and general welfare must be adversely affected.  Infact the nations growth generally are affected.  Findings was made to know that interpersonal/inter-group type conflict, also scarce resources and differences in individuals goals and organizational goals etc give rise to the organizational conflict in Nigeria teaching hospitals.  This organization conflicts will be elaborated more as we go down to other chapters.

 

Effective conflict management could lead to improved organizational performance, the Federal, State and Local Government are all committed, at least its principles, to the goal for achieving good health for all the citizens by the years 2008.

In Nigeria health sector, different categories of hospitals exist.  There are the referred hospitals, the general hospitals, the federal medical centers, special hospitals, teaching hospitals and other medical institutions like non-government or private hospitals. Currently there are teaching hospitals in almost every state of the federation.  The activities of these teaching hospitals can broadly be classified into three: training, services, and research.  In other to carry out these three activities, teaching hospitals work in close collaboration with the federal ministry of health, the hospital board and the teaching hospital.  Four main categories of staff are usually available and these are medical staff/doctors, the paramedical staff, the scientists and the support staff, that is