AN INVESTIGATION INTO THE CONTRIBUTION OF PERSONAL SECRETARIES TO THE OPERATIONAL SUCCESS OF THE FIRST BANK PLC, ENUGU UNBAIN

ABSTRACT

          This research is conducted to identify in investigation into the contributions of personal secretaries to the operational success of the first Bank Plc, Enugu Urbain.

            The data for this study was collected through the use of questionnaires administered to secretaries and managers.

          From the data collected, the researcher was able to identify that personal secretaries will perform more effectively and efficiently if modern and adequate, equipments are provided for them and also poor office, condition reduces secretary’s level of productivity in an organization.

          Moreover, secretaries were of the opinion that improved remuneration and clear distinction of her duties will help bost their morale and productivity in an organization.

          Finally, the recommendation are that sectaries should be provided with adequate and modern office equipment to facilitate the job performed in our organization management should provide private offices for secretaries to ensure conducive working atmosphere and secretaries should be well remunerated.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of contents

CHAPTER ONE

INTRODUCTION

1.1     Background of the study

1.2     Statement of the problem

1.3     Purpose of the study

1.4     Delimitation of study

1.5     Significance of the study

1.6     Assumptions of the study

1.7            Research question

CHAPTER TWO

LITERATURE REVIEW

2.1            The genesis of Banks institutions

2.2            Qualities of a secretary

2.3            Types of secretaries

2.4            The preview of secretaries duties in the Bank.

2.5            Summary of the literature review

CHAPTER THREE

3.1            Methodology

3.2            Design of the study

3.3            Population of study

3.4            Sample and sampling technique

3.5            Method of testing the validity and reliability of instrument

3.6            Method of administering and collections data

3.7            Method of data analysis

3.8            Area of study

CHAPTER FOUR

Presentation and data analysis

CHAPTER FIVE

5.1            Discussion of findings

5.2            Conclusion

5.3            Recommendation

5.4            Limitation of study

References

Appendix

CHAPTER ONE

INTRODUCTION

          The success and failure of many business organis actions especially commercial Banks depend mainly on the contribution of personal secretaries.

          According to the National secretaries Association of the united States of America, a secretary is defined as executive assistant who possesses a mastery of office skills, demonstrates the ability to assume responsibility without direct supervision, exercises initiative and judgement and makes decision with the scope of assigned authority.

          From the above definition it can be argued that a secretary is the pillar on which any business is erected.  It is vital at this stage to differentiate between a secretary and a stenographer vis-à-vis a typist.

          However the Dictionary of occupation took a stenographer to a person who takes dictation in shorthand and correspondence, reports and other matters, and trans cribes dictated materials using typewrite, and also performs a variety of clerical duties” a typist is one who types correspondences and may or may not be a shorthand write.