OCCUPATIONAL CHANGES AND THE ADVERSE EFFECTS ON THE SECRETARY (A CASE STUDY OF SOME SELECTED ESTABLISHMENT IN ENUGU URBAN)

ABSTRACT

 

          The study examined the problems encountered by secretaries in some selected banks in Enugu metropolis

          A total of eighty-eight questionnaires were administered to eighty-eight secretaries in these banks. After the analysis, the researcher made some findings with respect to the sample population studied.

          That secretaries are not paid the same salary grade level as their counterparts in other profession

          That secretaries are not allowed to make use of their initiatives in carrying out their duties.

          That secretaries do not enjoy training opportunities etc.

          It was also fund out that the likely effects of these problems includes: Low productivity, poor quality jobs, lack of job satisfaction and so on.

          Some recommendations were made on what could be done so as to enhance the prospects of these secretaries. In  the light pf the above, it was recommended that the secretary’s duties and responsibilities be matched with their qualifications and training.

          It was also recommended that adequate salaries, job satisfaction, job enrichment programmes and opportunities for retaining, seminars, conferences and professional membership be provided for them so as to enhance their job satisfaction, espirit de corps, rapport and word performance.

LIST OF TABLE

 

Table 1                 Sample distribution

Table 2                 Response to question one

Table 3                 Response to question item two

Table 4                 Response to question item three

Table 5                 Response to question item four

Table 6                 Response to question item five

Table 7                 Response to question item six

Table 8                 Response to question item seven

Table 9                 Response to question item eight

Table 10               Response to question item nine

Table 11               Response to question item ten.

Table 12               Response to question two

Table 13               Response to question item eleven

Table 14               Response to question item twelve

Table 15               Response to question item thirteen

Table 16               Response to question item fourteen

Table 17               Response to question item fifteen

Table 18               Response to question item sixteen

Table 19               Response to question item seventeen

Table 20               Response to question item eighteen

Table 21               Response to question item three

Table 22               Response to question item twenty

Table 23               Response to question item twenty one

Table 24               Response to question item twenty two

Table 25               Response to question item twenty three

Table 26               Response to question item twenty four

Table 27               Response to question item twenty five

Table 28               Response to question item twenty six

Table 29               Response to question item twenty seven

Table 30               Response to question item twenty eight

TABLE OF CONTENT

 

Title page

Approval page

Dedication

Acknowledgement

Abstract

List of table

Table of content

 

CHAPTER ONE

INTRODUCTION

1.1            Background of the study

1.2            Statement of the problem

1.3            Purpose of the study

1.4            Research questions

1.5            Significance of the study

1.6            Delimitation of the study

1.7            Definition of terms

 

CHAPTER TOW

LITERATURE REVIEW

2.1            Brief history of the secretarial profession.

2.2            Definition of the word “secretary”

2.3            Categories of secretary

2.4            Attributes of a secretary

2.5            Problems of secretarial personnel

2.6            Occupational changes and its effects on secretary

2.7            Summary of literature review

 

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

3.1            Areas of study

3.2            Population of the study

3.3            Sample size

3.4            Method of investigation

3.5            The research instrument used

3.6            Validity of the instrument used

3.7            Method of administration and collection of questionnaires

3.8            Method of data analysis.

 

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS

4.1            Relevance of responses to the research questions

4.2            Interpretation of data

4.3            Discussion of findings

 

CHAPTER FIVE

SUMMARY, RECOMMENDATION AND CONCLUSIONS

5.1            Summary of findings

5.2            Recommendations

5.3            Conclusions

5.4            Limitation of the study

5.5            Areas of further research

Reference

Appendix”

                   1: Transmittal letter

                   2: Questionnaire.

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

          Every business organization needs efficient management and administration and therefore requires the services of a secretary. – Segun (1989). A secretary is one who besides the possession of typewriting and shorthand skills is knowledgeable in management and organizational techniques. The secretary relies on her skills in dealing with people, such skills are tact, discretion, courtesy, common sense, pleasant speaking, good command of English language, ability and having a good retentive memory, to mention but a few.

          It is a well known fat that every occupational carries some elements of risks usually referred to as occupational hazard, secretaries are to be found or seen in almost all business organizations worth the same. As is well known, the secretarial profession has come of age in Nigeria. Secretarial courses are now offered in all polytechnics in the country and in some reputable universities. The number of students offering the course seem to be growing from day to day. For those working, the task home pay