Problems Affecting Efficient Performance Of Secretarial Functions

PROBLEMS AFFECTING EFFICIENT PERFORMANCE OF SECRETARIAL FUNCTIONS (A CASE STUDY OF SELECTED ORGANIZATIONS AND MINISTRIES IN ENUGU METROPOLIS)

ABSTRACT

          The researcher in this work, examined the major problems affecting the efficient performance of secretarial functions in selected organizations and ministries in Enugu metropolis.

          In carrying out this project, the researcher initially stated the background of the study, significance of the study, research questions scope and limitation.

          Equally, in chapter two of the project the researcher review the literature that had relevance to the research topic.

          The research gave general features of the research, description of respondents method of data collection, population, sample procedure and analysis of data in chapter three

          Furthermore, the presentation, analysis, of data and findings came in chapter four

          Finally, the chapter five encompasses the discussions on findings, summary of conclusion and recommendations.

TABLE OF CONTENT

Title [age

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

1.1            Background of the study

1.2            Statement of the problems

1.3            Objective of the study

1.4            Significance of the study

1.5            Scope and limitation

1.6            Definition of terms

CHAPTER TWO

2.1            Literature review

2.2            Duties of the secretaries

2.3            Physical office environment

2.4            Facilities

2.5            Equipment

2.6            Qualification

2.6.1    Formal Education and training

2.6.2    Experience

2.6.3    Professional interest

2.6.4    Business and personal qualities

2.7            Incentives

2.8            Refresher courses

2.9            Inter-personal relationship

Psychological factors

Invasion of privacy

2.10   Summary of literature review

CHAPTER THREE

3.1            Methodology

3.2            Sample size

3.3            Population of study

3.4            Sources of data

3.5            Methods of investigation

3.6            Methods of analysis

CHAPTER FOUR

4.1            Data presentation and analysis

CHAPTER FIVE

FINDINGS, SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.1            Findings

5.2            Summary

5.3            Recommendations

5.4            Conclusion

5.5            Area for further study

References

Appendix I

Appendix II

questionnaire

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

          The role of the secretary in any organization has often times generated a lot of debate among contemporary staff. Before the secretary had been regarded as a disposable employee who should be hired and fired at will of employers. This was in accordance with the case of Nernelt Hoarses and company US south London  away (19-877) when Lord Esher (stated that “the secretary is a mere servant, his position is to do what he is told and no person can assume that he has authority to represent anything at all”

          Nowadays, the postion of a secretary has improved from what it was in the past. According to Panorama Development LTD Vs Fidelis furnishing fabric ltd (1971) where lord Denning stated that “but time has changed. A secretary is a much more important person nowadays than she was  in 1877. she is an administrative officer of the company. As regards matters concerning administration in my judgment. The secretary has ostensible authority to sign contract on behalf of the company.