Self Organisation And Time Management Skills Needed By Modern Secretaries For Successful Job Performance In The Banking Industry A Case Study Of New Nigeria Bank Plc Lagos

SELF ORGANISATION AND TIME MANAGEMENT SKILLS NEEDED BY MODERN SECRETARIES FOR SUCCESSFUL JOB PERFORMANCE IN THE BANKING INDUSTRY

A CASE STUDY OF NEW NIGERIA BANK PLC LAGOS

ABSTRACT

          This study centered on self organization and time Management skills on the job perforance of secretaries.  Population under study was secretaries.  Population under study was secretaries of New Nigeria Bank Plc, Lagos.  The purpose of the study was to find out how secretaries can enhance their job performance and contribute more effectively to the achievement of organizational goals if they manage their time properly.  From the analysis of data collected, it was concluded that secretaries inability to manage their time effectively and efficiently leads to poor performance on the job.  Based on the conclusion from this study, it was recommended that secretaries should avoid anything that might waste time at work so that they can perform their job more creditably thereby contributing more effectively to the achievement of the organizational goals.

TABLE OF CONTENTS

Title page

Certification

Dedication

Acknowledgement

Abstract

Table of contents

List of tables

CHAPTER ONE

INTRODUCTION

1.1            Background of the study

1.2            Statement of the problem

1.3            Purpose of the study

1.4            Significance of the study

1.5            Research questions

1.6            Scope and limitation of the study

CHAPTER TWO

LITERATURE REVIEW

2.1            Introduction

2.2            Meaning of time management

2.3            Categorization of time waters

2.4            Checking time wasters

2.5            Time saving devices

2.6            Advantages of effective time management

2.7            The secretary as a manager of time

2.8            Summary of review of related literature

CHAPTER THREE

RESEARCH METHODOLOGY

3.1            Design of the study

3.2            Area of study

3.3            Population of the study

3.4            Instrument for data collection

3.5            Method of data collection

3.6            Method of data analysis

CHAPTER FOUR

PRESENTATION OF DATA AND ANALYSIS

CHAPTER FIVE

SUMMARY OF FINDINGS, RECOMMENDATION AND CONLUSION

5.1            Summary of findings

5.2            References

5.3            Conclusion

Appendixes

CHAPTER ONE

INTRODUCTION

1.1            BACKGROUND OF THE STUDY

In any organization time is rated very highly.  A secretary that doe not work with time cannot be productive in an office.  So the secretary must know how to manage her time properly, as well as that of her boss to be to be able to achieve the organizations set goals.

          Time can be described as the one commodity that is unbiased, available to all in equal amounts, it does not cost us anything monetarily, and is completely at our own disposal.  We cannot store it, we cannot spend it in advance, we never seem to have enough of it and it is not possible to retrieve it once used.  Time wasting on the other hand has been observed as the major cause of secretary’s poor performance on the job.  Good secretaries are those who can manage themselves as well as others.  Time according to Bennett (1989) is the inexplicable raw material of everything.

          Time can be given different definitions. In a day of 24 hours sometimes we hear some people say that the day is too slow while others say it is fast.  Even a year can be said to be can be said to be long or too short. It is a popular saying that time is money.  Invariably, it is important that time should be properly utilized or well managed.

          An efficient secretary arranges her day’s work according to priority in order to meet up with the boss’s target, thereby achieving greater result in the work place.

          Aromolaran (2000) identified time waters as in efficient procedures for handling tasks that must be done.”  He further explained that time wasters are also regarded as those vices which prevent office workers from accomplishing desired goals at the appropriate time.

          A good secretary is one that always accepts responsibilities without grumbling, and should be able to carry out the work without supervision.

          Akinola (1999) defined a “secretary as a very important person in an organization” and further explained that his / her contribution can either enhance or mar the efficiency and effectiveness of an organization.

1.2            STATEMENT OF THE PROBLEM

The researcher in the course of her discussion with some secretaries discovered that a lot of them close very late from their offices due to heavy work load which however spill over to the next working day.