THE CONTRIBUTION OF SECRETARIES TOWARDS THE ACHIEVEMENT OF ORGANIZATIONAL GOALS

TBALE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content.

CHAPTER ONE

1.0            INTRODUCTION

1.1     Background of the study

1.2            Statement of the problem

1.3            Purpose of the study

1.4            Scope of the study

CHAPTER TWO

2.0            REVIEW OF RELATED LITERATURE

2.1     Definition of secretaries

2.2            Types and roles of secretaries

2.3            Qualifications, qualities and training of efficient secretaries

2.4            The secretaries in modern times

2.5            Problem encountered by secretaries

2.6            Salary structure – its impact on secretaries

2.7            The need for manpower development in secretarial administration

2.8            Secretaries and use the of modern office equipments

2.9            Secretaries and human relations

2.10       Secretaries and job satisfaction

2.11       Summary of related reviewed literature

CHAPTER THREE

3.0            RESEARCH METHODOLOGY

3.1     Research design

3.2     Area of study

3.3     Description of area of study

3.4     Research population

3.5     Sample and samping

3.6     Instrument for data collection

3.7     Validity and reliability of instrument

3.8     Method and sources of data collection

3.9     Method of data analysis.

CHAPTER FOUR

4.0            DATA PRESENTATION AND RESULTS

4.1     Summary of results

CHAPTER FIVE

5.0            DISCUSSION OF RESULTS

5.1     Conclusion

5.2            Recommendation

5.3            Implications

5.4            Suggestion for further study

5.5            Limitation of the study.

Reference

Appendices

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

          The role of efficient secretaries in the National Economic Development cannot be over emphasized bearing in mind that secretaries are the image makers of every organization. Secretaries who have acquired the basis educational training coupled with other personal attributes have a lot of channels of attaining the highest level possible in the management of organizations.

          The work and secretaries in an organization are very vital and there is no way an organization can function well without their aid, the fast production of better work is assumed since they are well trained in that field.

          Whenever paper work, records and mostly written communication are needed ion an organization, the secretaries are likely to be involved.

          In as much as secretaries have been undermined by the general public in many ways, their general conception is usually that any employee who sits behind a typewriter and does other forms of secretarial jobs is a secretary thereby regarding them as typists or mere servants.

          It is therefore, pertinent to start by knowing who the secretaries are, before going to their immense contribution towards the national economic development with special emphasis on NEPA Enugu District

          A secretary according to Hornby (1974) is “an employee in an office, who deals with correspondence, keeps records makes arrangement and appointment for a particular member of the staff. He/she is one who combines the mastery skills of shorthand and typewriting and with a sound knowledge of secretarial duties.

          Secretaries have been defined by the national association and secretaries in Unites State of America as an “Executive assistant who possess a mastery of office skills, who demonstrates ability to assume responsibilities without direct supervision, who exercises initiative and judgment, and who makes decision with the scope of assigned authority.

          Office skill include, typewriting, shorthand ability to operate photocopy machines duplicating machines etc.