CONTRIBUTION OF MODERN COMMUNICATION EQUIPMENT TO JOB EFFICIENCY OF THE SECRETARY (A CASE STUDY OF FIRST BANK OF NIGERIA PLC)

CHAPTER ONE

                        INTRODUCTION

1.1         BACKGROUND OF THE STUDY

The impact created by modern communication equipment generally to the economy especially to the job efficiency of the secretary is to be research

    With the introduction of modern equipment, so much has been achieved. The secretary cannot be very effective in the discharging of her | his duties without equipments. This calls for the  aculareness of these equipments to different organizations where the services of the secretary is needed. In this study, we will discuss the above issue and also the problems that are likely to be encountered by secretaries using these modern communication equipments.

       In resent years, large business organization have been changing from the messengers system to inter – office telephone extensions for quick communication, from hand written address to addressing machines, and with the entrance of computer, nearly all office manuel works have been reduced.

       All these machines are aimed at eliminating delays to the secretary and improving the efficiency of the secretary’s job. The secretary could not perform their tasks satisfactorily if the use of modern communication equipments is not in existence.

     Communication is a process of (reacting) transmitting and interpreting facts, opinions and feelings. All the years go by, the world continues to writness dramatic changes and developments in every aspect of the secretarial Administration. In organization, communication is generally through of in terms of the media of communication example, giving instructions, interviewing, charging meetings etc. it is widely considered that organizational elements of management should concern itself with the system and enviroment with which communication functions.

    Communication can be regarding as the foundation upon which organization and administration must be built. Therefore, I will focus attention on home the modern communication is today becoming more complex in its composition and equipment being used. Some of the equipments  include telephone, fax machine, tel       , telex, inter-communication telephone system conference telephone, computer, internet, e-mail .All these ratio- computer communication message are technically innovated which supports the natural ways of which people work.

     The core course in secretarial administration includes typewriting, shorthand and office administration and can got into work as a secretary, he must undergo those courses which will help him or her in the manipulation of the equipments. In response to the increasing and essential demand for well traived  secretaries, the government has been doing its  best  to see that adequate attention is given to secretarial studies. No under why this course is being offered both in the universities and polytechinue  and has been making it’s possible best to train specialists who will in turn train many people to serve as secretaries in order to hand and operate the modern communication equipments effectively in the offices. It does is by prouiding good modern communication equipment to offices, for which FBN is one of them.

1.2      statement of problems

           It has been observed that non- availability of modern communication equipment effects the efficiency of the secretary. this includes:

(a)         Lack of modern equipment for communication

(b)        Lack of  knowledge of modern communication  equipment

(c)         High cost of modern communication equipment. 

(d)        Lack of maintenance culture of the communication equipment

1.3      PURPOSE OF THE STUDY

             The purpose of this research is to study the contribution of modern communication equipment to job efficiency of the secretary. The purpose also is to achieve the following objectives.

(a)         To find out the extent lack of knowledge of modern equipment has gone

(b)        To determine the extent the high cost of modern communication equipment has gone

(c)         To ascertain the extent the lack of maintenance culture has gone over modern communication equipmenrt.

1.4      SCOPE OF THE STUDY

The scope of this study is limited to Airst Bank Of Nig PLC

1.5      Research Questions

In carrying out this study, contribution of modern  communication  Equipments to Job Efficiency of the secretary , the researcher will provide answers to the following questions;

(a ) To  what extent is lack of modern equipment for communication?

(b)        To what extent is lack of knowledge of modern communication equipment?

(c)         To what extent is the high cost of modern communication equipment?

(d)        To what extent is lack of maintenance culture over modern communication equipment,

1.6      SIGNIFICANE OF THE STUDY

             The significance of this study arises from the fundamental role of modern communication equipments play our economic developmemt  moreover, secretarial seruice need trained and qualified personnel to handle and maintain the equipment .That is why chester Bernard stressed that the first excutive function is to develop and maintain a system of communication. Again since secretarial services are of immense help to both public and private establishments in any developing or developed societies in terms of quantitalu administrative procedure, the research would yield avenues for it’s improved standard to match the groming complex nature  of administration in our country .

    Above all, the study will attempt to explain why many organizations do not have these modern  communication equipment despite it’s advantage

          It  is expected that this study will contribute to knowledge in the area of office efficiency, To the bank, first Bank of Nigeria (FBN), It will bring them to the government in their effort  to  the knowledge of what contributions they can make to the government in their effort to train more secretaries.

       Further, this study will also be beneficial to the federal government of Nig to make healthy policies for the importation of certain sophisticated modern communication equipments